Replacement Policy

Last updated: March 2026

1. Overview

At OneTapGear, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, we offer a replacement within 7 days of delivery.

Please read this policy carefully to understand the eligibility criteria, valid reasons, and the process for requesting a replacement.

2. Eligibility

To be eligible for a replacement, the following conditions must be met:

  • The order must have a status of Delivered.
  • Your request must be made within 7 days of the delivery date.
  • The item must be unused and in its original packaging.
  • The replacement request must fall under one of the valid reasons listed below.

3. Valid Reasons for Replacement

We accept replacement requests for the following reasons:

Item received damaged

The product arrived with visible damage or defects from shipping.

Wrong item received

The product delivered does not match what you ordered.

Item is defective / not working

The product does not function as expected or described.

Missing parts or accessories

Components or accessories listed on the product page are missing.

Item not as described

The product significantly differs from its description or images on our website.

4. How to Request a Replacement

To request a replacement, send an email to onetapgear@gmail.com with the following details:

  • Your Order Number
  • The Product Name you want to replace
  • The Quantity to be replaced
  • The Reason for replacement (from the list above)
  • Photos of the issue, if applicable (e.g., damaged or defective items)

Our team will review your request and respond within 1–2 business days.

5. Replacement Process

  1. Our support team reviews your request and verifies the details.
  2. If approved, we will dispatch a replacement item to your original shipping address.
  3. You will receive an email confirmation with tracking details once the replacement is shipped.
  4. If the item is out of stock, we will inform you and discuss alternatives.

6. Important Notes

  • Replacements are subject to stock availability.
  • We do not offer refunds — only replacements for eligible items.
  • Items that have been used, altered, or damaged by the customer are not eligible.
  • Partial replacements are allowed if you ordered multiple units of the same item.
  • OneTapGear reserves the right to reject replacement requests that do not meet the criteria above.

7. Contact Us

If you have any questions about our replacement policy, please reach out:

Email: onetapgear@gmail.com

Or visit our Contact page.